Your Satisfaction Guaranteed
New Test Equipment
When you buy new test equipment, you are covered by the manufacturer's
own warranty. If your unit needs to be repaired, send it back to the manufacturer
and they will return it to you after performing the necessary maintenance.
The length of warranty varies among the manufacturers. Check with your
MetricTest sales representative for details.
Refurbished Test Equipment
If your refurbished unit malfunctions at any time during its warranty
period, MetricTest's ISO compliant, NIST traceable lab will fix it for
you. The customer is responsible for shipping the unit back to MetricTest;
we will cover shipping costs to return it to you.
The length of each warranty varies depending on the type of product you purchase;
however, the typical warranty lasts one year.
Extended warranties maybe available for 1% of the list price per month for up to 12 months.
1-2-3 Warranty Procedures
The most typical problem is equipment that is damaged in transit. If
you notice any evidence of rough handling, please take pictures of the
carton and notify your freight forwarder. If you encounter a problem with
our equipment that is clearly not the result of freight damage:
- Please notify your salesperson by phone or fax immediately, providing
us with a technical description of the problem.
- Expect to spend some time on the phone with our technical support
staff. Often a problem is caused by operator error and the problem can
be addressed over the phone. If not, we will provide you with an RMA
number authorizing you to return the unit to us.
- Once you have received an RMA (see above), the customer is responsible
for shipping the unit to MetricTest. You should insure the unit for its
full value. After repairing the unit, MetricTest will pay freight charges
on returning the product. In the rare instance when we are neither able
to repair the unit nor replace it, MetricTest will issue a refund.
details of warranty policy